Return & Refund Policy

The 30-day window

You have 30 days from delivery to request a return. Because we sell medical equipment that must be certified patient-ready, returned items must be unopened — an intact factory seal, or zero runtime on machines without seals. This protects every customer: no one receives equipment that spent time in someone else's home.

This applies to oxygen concentrators, CPAP and BiPAP machines, batteries, filters, and masks. The one exception is factory defects — see below.

How to start a return

1. Contact us first at info@healthoutletstore.com or (888) 585-8288. Returns sent without prior authorization cannot be accepted.
2. Once approved, ship the package to: 4941 E Slauson Ave, Maywood, CA 90270.
3. Your refund is issued to the original payment method after inspection.

Opened equipment? Ask about BuyBack

Already opened or briefly used your device? Within 30 days of delivery we may offer to buy it back at 60% of the original invoice price, provided it's in excellent condition (for concentrators, under 10 hours of runtime). Equipment showing wear receives a reduced offer reflecting its condition. Contact us for current eligibility.

Damaged, defective, or wrong items

Inspect your order on arrival. If anything is defective, damaged in transit, or simply not what you ordered, contact us immediately — we'll make it right at no cost to you, including opened units with factory defects.

Orders of $500 and up

Once a large order has shipped, a 15% restocking fee applies to cancellations — including intercepted, refused, or unopened-after-delivery returns. Expedited shipping fees, when chosen, are non-refundable. Cancel before shipment and you pay nothing.

Warranty service

Beyond the return window, every product remains covered by its manufacturer warranty (up to 3 years on concentrators). One call to us starts any warranty claim — we coordinate with the manufacturer on your behalf.