Privacy Policy

Health Outlet Store ("we", "us") operates healthoutletstore.com. This policy explains what information we collect, why, and the choices you have. We sell medical equipment, so we hold ourselves to a higher bar: we never sell your personal information, and we treat health information with extra care.

What we collect

• Order information: name, shipping and billing address, email, phone number, and details of the products you purchase.
• Prescription information: when you buy a prescription item, we receive your prescription (patient name, prescriber details, prescribed therapy). We use it solely to verify and fulfill your order as required by FDA regulation, and to keep on file for your future orders.
• Payment information: processed by our payment providers; we do not store full card numbers on our systems.
• Device information: standard web logs (IP address, browser type, pages viewed) used for security and to improve the site.
• Communications: emails, messages, and call notes when you contact support.

How we use it

• To process, ship, and support your orders — including prescription verification.
• To respond to your questions and provide warranty and after-sales service.
• To send transactional emails (order confirmation, tracking) and, with your consent, occasional product and guide updates you can opt out of at any time.
• To protect our store against fraud and abuse, and to comply with legal obligations.

Who we share it with

Only the partners needed to run the store:

• Carriers (UPS, USPS) — name, address, phone for delivery.
• Payment processors — to complete transactions securely.
• Manufacturers — for warranty registration and claims, at your request.
• Legal authorities — only when required by law.

We do not sell, rent, or trade your personal information. Ever.

Health information

Prescriptions are stored securely, accessed only by staff who verify and fulfill orders, and are never used for marketing. You may request deletion of your prescription on file at any time (note: we may need to retain records required by law).

Cookies

We use essential cookies for the shopping cart and basic, privacy-respecting analytics to understand how the site is used. We do not use third-party advertising trackers.

Your rights

You may request a copy, correction, or deletion of your personal information at any time by emailing info@healthoutletstore.com. California residents have additional rights under the CCPA, including the right to know and the right to delete; we honor these requests for all customers regardless of state.

Security & retention

Data is encrypted in transit (TLS) and access is restricted to staff who need it. We retain order records as required for tax, warranty, and regulatory purposes, then delete or anonymize them.

Children

Our store is not directed at children under 16 and we do not knowingly collect their data.

Changes

We'll post any changes to this policy here with an updated date. Material changes will be announced on the site.